elon Responsible Gaming
elon's core commitment is to keep betting and casino games within the bounds of entertainment. Knowing your limits, being able to stop in time, and seeking help when needed — these three things together build responsible gaming habits.
elon's Commitment
elon has taken specific steps to keep the gaming environment safe and transparent, and these apply to every player.
- Age verification is mandatory at account registration — no one under 21 can open an account.
- You can set your own deposit limits — daily, weekly, or monthly.
- You can set session time limits to control how long you play.
- Self-exclusion is available — you can request to temporarily or permanently close your account.
- Support is available 24/7 via live chat and email in both Bengali and English.
- Your personal information and transaction history are kept private and secure.
Ask Yourself
Answer the following questions honestly. If one or more answers are yes, consider seeking support.
- Are you playing repeatedly to recover losses after a loss?
- Are you using money set aside for essential expenses?
- Are you hiding your gambling from family or friends?
- Do you want to stop but find you cannot?
- Do you feel restless or low when you are not gambling?
- Is gambling causing problems at work, in your studies, or in your relationships?
Tools to Keep Yourself Safe
elon has several tools to help you stay in control of your gaming. Using them is entirely your choice — they can be activated or changed at any time through live chat. You can read elon's Terms and Conditions for full details on how these tools work.
Deposit Limit
Set your own maximum deposit amount — daily, weekly, or monthly. Once set, you will not be able to deposit beyond that limit.
Session Time Limit
Decide in advance how long you will play in one sitting. When the set time is up, your session will end automatically.
Temporary Break
If you want to take a break from playing for a while, you can temporarily close your account for anywhere from 24 hours to 30 days.
Self-Exclusion
If you want to stop playing for a longer period or permanently, apply for self-exclusion. Once active, reopening the account is not straightforward.
Gaming History
You can view at any time how much you have deposited, how much you have lost, and how much time you have spent — all within your account.
Direct Support
Contact 24/7 live chat to activate or change any limit, or to get advice on your account.
Warning Signs
There are certain signs that indicate a gaming habit may be turning into a problem — if you notice them, it is important to pay attention. For more information, visit elon's FAQ section, where you will find answers to questions about responsible gaming.
Financial Pressure
Using money meant for rent, groceries, or essential expenses to bet, gambling with borrowed money, or hiding financial difficulties — these are important warning signs.
Emotional Distress
Feeling angry, hopeless, or unsettled after a loss and then returning to play to shake off that feeling is a concerning cycle.
Secrecy
Hiding your gambling from family or close ones, lying, or avoiding questions about how much time or money you have spent.
Loss of Control
Wanting to stop but being unable to, spending more time or money than planned, or feeling like something is missing when you are not playing.
Strained Relationships
Gambling causing damage to relationships with family, friends, or colleagues, or failing to meet your responsibilities.
Chasing Losses
Placing increasingly large bets or playing round after round to recover lost money — this is one of the most dangerous patterns of behaviour.
Where to Find Support
If you feel something is wrong, you do not have to carry it alone. Alongside elon's own support, family and professional counselling are equally important. To learn more about elon, visit our About Us page.
elon Live Chat
Bengali-language live chat support is available 24 hours a day, 7 days a week. Get in touch immediately for setting limits, closing your account, or any other issue.
Email Support
You can write to us in Bengali or English with details of your issue. Email address: [email protected] — the team will respond as quickly as possible.
Family and Close Ones
Open up to your family. Telling someone you trust makes dealing with a problem much easier. Family is often the most effective source of support.
Professional Mental Health Services
Gambling addiction is a recognised mental health condition. Speaking with a psychologist or mental health counsellor is a proven way to work through it. Contact the mental health department of your local hospital.
Support Groups and Counselling
Group counselling or support groups can be effective in overcoming problem gambling behaviour. Contact a nearby healthcare centre or non-governmental organisation.
Why Responsible Gaming Matters
Online betting and casino games are a form of entertainment — but that entertainment stays healthy only when it is enjoyed in a controlled and aware way. elon believes every player has the right to make their own decisions, but having the right information before making those decisions is just as important.
Online betting is growing in popularity in Bangladesh. During the BPL season or the T20 World Cup, many people place their first bet — just for fun, with a small amount of money. But for some, this habit can gradually turn into a problem. Keeping responsible gaming in mind from the start is what helps the enjoyment last.
To open an account on elon, you must be at least 21 years old. This is not a formality — behind it is a real need to protect young people. Exposure to gambling at a young age carries a much higher risk of addiction, and the financial and emotional harm can deepen over time.
Under elon's Privacy Policy, your personal information and transaction history are kept secure. This data also supports responsible gaming tools — for example, if unusual betting behaviour is detected, the team may reach out.
The difference between betting and entertainment
Playing for entertainment means you have set a fixed budget in advance, and if you lose it, while you may feel disappointed, it does not affect your daily life. Problems begin when you place bigger bets to recover what you have lost, or when money needed for household essentials is spent.
Remember one simple rule: before you play, decide how much money and how much time you will spend. Once you reach that limit, stop — whether you are winning or losing. This one habit can keep many problems at bay.
Be honest with your family
Family members are often the first to notice when someone is spending too much time or money on gambling. If your family expresses concern, do not dismiss it — talk to them honestly. Family support in this area can be just as effective as professional counselling.
elon's support team speaks Bengali and they are there to help without judgement. They will assist even with difficult decisions like self-exclusion — this is not a sign of weakness, but a brave step in taking care of yourself.
Responsible Gaming FAQ
Common questions about responsible gaming are answered here.