Privacy Policy
This document provides a full description of how your personal information is collected, processed and kept secure on the elon platform. Please read the entire policy carefully.
Introduction and Scope
This Privacy Policy ("Policy") applies to the elon platform and all services operated under it. When you register, log in or use any service on elon, you are considered to have accepted the terms of this Policy.
elon is a responsible digital entertainment platform. We treat the privacy of our users with the utmost importance. Your personal information is collected solely to improve the quality of our services and ensure a safe experience — not to be sold commercially to third parties.
This Policy should be read together with our Terms and Conditions, as both documents together form the basis of the agreement between you and us. If anything is unclear, please contact our support team.
What Information We Collect
Various types of information are collected to operate the elon platform. This information falls into two main categories:
2.1 Information You Provide Directly
Information you provide directly when registering, verifying your identity or using our services:
- Full name and date of birth
- Mobile number and email address
- Mobile banking account details (bKash, Nagad, Rocket, Upay)
- Government-issued ID information provided for identity verification
- Transaction history and financial information
2.2 Automatically Collected Information
Information collected automatically while you use the platform:
- Device type, operating system and browser information
- IP address and approximate location
- Activity logs on the platform (login times, pages visited)
- Gameplay and betting activity data
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
To prevent fraud and verify identity, we may in some cases verify information through mobile banking providers or identity verification services. This verification is done solely for security purposes.
Purpose of Data Use
Collected information is used only for the following purposes:
3.1 Account Management and Service Delivery
- Creating, verifying and maintaining accounts
- Processing deposits and withdrawals
- Providing bonuses and promotional offers
- Managing VIP membership and cashback benefits
- Providing customer support
3.2 Security and Compliance
- Preventing fraud, money laundering and other illegal activities
- Ensuring account security
- Complying with applicable laws and regulations
- Preventing the opening of multiple accounts
3.3 Service Improvement
- Analysing and improving platform performance
- Personalising the user experience
- Sending relevant promotional messages (with your consent)
Data Retention and Deletion
elon retains user data for as long as the account is active and services need to be provided. Even after an account is closed, certain information may be retained for a specified period due to legal obligations.
Records of financial transactions, identity verification data and audit-related data are retained for periods prescribed by applicable law. This information may be required for dispute resolution or legal proceedings.
Sharing Information with Third Parties
elon does not sell your personal information to third parties for commercial purposes. However, certain information may be shared in the following situations:
5.1 Service Providers
The minimum necessary information is shared with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification and technical infrastructure management. These providers are contractually bound to keep the information confidential.
5.2 Legal Obligations
Where disclosure of information is required as part of a court order, government investigation or other legal process, elon will comply with that obligation.
5.3 Fraud Prevention
In cases of serious fraud or illegal activity, information may be exchanged with the relevant authorities or other platforms in the interest of protecting all users.
Cookies and Tracking Technologies
The elon platform uses cookies and similar technologies. Cookies are small text files stored on your device that improve your experience using the service.
6.1 Essential Cookies
These cookies are essential for the core functions of the platform — maintaining login sessions, security verification and saving form data. They cannot be disabled.
6.2 Analytical Cookies
These cookies are used to understand how users interact with the platform. This information helps improve the quality of the service. You can disable these cookies from your browser settings, though some features may become limited as a result.
6.3 Cookie Controls
You can manage cookies from your browser settings. Most browsers allow you to view, delete or block cookies. However, disabling essential cookies may prevent you from accessing your account.
User Rights
elon believes you should have full control over your own information. To that end, you may exercise the following rights:
- Right of Access: You have the right to know what information we hold about you.
- Right to Rectification: You may request correction of inaccurate or incomplete information.
- Right to Erasure: You may request deletion of your information beyond what is required by legal obligations.
- Right to Restrict Processing: In certain circumstances you may request that the processing of your information be restricted.
- Right to Portability: You may request your information in a structured format.
- Right to Object: You may object to the processing of your information for specific purposes.
- Right to Opt Out of Marketing: You may stop receiving promotional messages.
To exercise any of the above rights, contact us via our 24/7 live chat or email. We will respond to your request within a reasonable time. To learn more about your rights and options related to responsible gaming, read our Responsible Gaming Guidelines.
Protection of Minors
All services on the elon platform are intended only for persons aged 21 and above. We do not knowingly collect information from minors.
Age verification is in place during the registration process. If we become aware that information from a minor has been collected by mistake, that information will be deleted immediately and the associated account will be closed.
Data Security
Keeping your information secure is one of elon's priorities. We apply industry-standard technical and organisational security measures:
- Data transfers are secured through SSL (Secure Socket Layer) encryption
- Sensitive information is stored in encrypted form
- OTP verification is required to access accounts
- Automated monitoring is in place to detect suspicious activity
- Staff access to data is restricted according to a role-based policy
- Regular security audits are conducted
However, no data transmission over the internet is 100% secure. While we make every effort to ensure maximum protection, in the event of any unauthorised access or data breach we will notify you in a timely manner and take the necessary steps.
You are also responsible for the security of your account. Do not share your password or OTP with anyone, and notify us immediately if you notice any suspicious activity.
Policy Changes
elon may update this Privacy Policy from time to time. The Policy may be revised due to changes in services, the addition of new features or legal requirements.
For any significant changes, we will post a notice on the platform or send a message to your registered mobile number or email. Continued use of the platform after a revised policy is published will be considered acceptance of the changes.
We recommend that you visit this page regularly. You can check the "Last Updated" date at the top of the page to see whether any recent changes have been made.
If you have any questions about changes to this Policy or would like more details, please visit our Frequently Asked Questions (FAQ) section.
Contact Us
For any questions, complaints or requests regarding the Privacy Policy, please contact us through the following:
We take all your requests seriously. For privacy-related complaints, we will provide an initial response and take effective steps to resolve the matter.